The refund process depends on how you purchased your subscription. Here’s a simple guide based on your subscription method:
🌐 If you purchased a subscription or started a trial on our website:
For subscriptions made through our website, please email us at billing@getrelatio.com, letting us know you’d like a refund. We review refund requests individually, following our policies and applicable laws. To help us process your request, please explain the reason for your refund.
If you purchased a subscription on our website and later downloaded the app from the App Store or Google Play, your subscription is still considered website-based. To request a refund, email us at billing@getrelatio.com with the details of your request as described above. We’ll review it and respond as soon as possible.
🍐 If you subscribed through Google Play:
We’re unable to process refunds for Google Play subscriptions directly. These requests need to be handled by the Google Play team. For your convenience, follow this Google Play guide with step-by-step instructions on requesting a refund.
🍎 If you subscribed through the App Store:
Apple determines refund eligibility at its discretion. To request a refund, please follow this App Store guide for detailed instructions.