Encountered a technical problem or found a bug in the app? Don’t worry — reporting it helps us fix things faster and improve your experience! 💡
The more details you provide, the quicker our engineers can find a solution.
What to Include in Your Report
When sending a bug report, try to include the following:
- Detailed Description – explain what happened and the exact steps you took before the issue occurred.
- Visuals – attach relevant screenshots or screen recordings of the error.
- Device Info – let us know the model you’re using (e.g., iPhone 17, Samsung Galaxy S24).
- Software Version – include your operating system version (e.g., iOS 18, Android 14).
- App Version – if possible, mention which version of the Relatio app you have installed.
How to Submit Your Report
Send all details to support@getrelatio.com. Our team is ready to help!
Quick Troubleshooting You Can Try
Before sending your report, these simple steps might solve the issue immediately:
- Update the App – make sure you have the latest version installed, as older versions can cause bugs or compatibility issues.
- Reinstall the App – uninstalling and reinstalling can refresh settings and fix potential bugs.
- Log Out and Log Back In – sometimes refreshing your session solves minor glitches.
- Check Your Internet Connection – ensure your device has a stable connection to avoid login or sync issues.
- Disable VPN – if you’re using a VPN, try turning it off as it may interfere with app login or functionality.
We’re here to help you get back on track quickly — the more info you provide, the faster we can fix it! 🚀